24/7 Catastrophe Response Across the South West
Avoca Group provides rapid catastrophe response services for insurers, loss adjusters, housing providers and commercial property owners across the South West. From severe flooding and storm damage to fire losses and structural failures, our experienced team delivers emergency property response, insurance claims support and full reinstatement services to minimise disruption and restore properties as quickly as possible.
We deliver value to our clients ensuring we have the right team in the right place at the right time. Our industry leading mechanism is driven by a relentless focus on ensuring customer satisfaction. This is combined with technology and customer service to ensure claims are efficiently and effectively managed from point of notification to handover.
Managing Major Loss Claims From Start to Finish
Our experienced team provides rapid response and expert support for a wide range of major property incidents, helping to minimise damage and restore properties as quickly as possible.
We respond to:
- Flood Damage
- Fire & Smoke Damage
- Storm Damage
- Escape of Water
- Structural Damage
- Commercial Property Losses
- Large Residential Losses
- Multi-Property & Major Loss Events
From emergency make-safe works to full property reinstatement, we work closely with insurers and clients to manage every stage of the recovery process.
Who We Work With?
Avoca Group partners with a wide range of clients to deliver rapid catastrophe response and property reinstatement services. We work closely with insurers, loss adjusters, brokers, housing associations, commercial property owners, managing agents and public sector organisations, providing a co-ordinated approach that minimises disruption and supports a smooth insurance claims process from initial response through to full restoration.
Our Catastrophe Response Process
When a catastrophic event occurs, a fast and organised response is essential. Our experienced team manages every stage of the recovery process, from the initial emergency call-out through to the successful completion of repairs and reinstatement.
1. Emergency Call-Out
We respond quickly to assess the situation and mobilise the appropriate team and resources.
2. Make Safe Works
Immediate measures are taken to secure the property, minimise further damage and ensure the safety of occupants and the public.
3. Damage Assessment
Our experienced surveyors carry out a detailed inspection to determine the extent of the damage and prepare a repair strategy.
4. Insurance Coordination
We work closely with insurers, loss adjusters and policyholders, providing clear communication and supporting the insurance claims process.
5. Repairs & Reinstatement
Our skilled team delivers all necessary repair and restoration works, returning the property to its pre-loss condition wherever possible.
6. Project Completion
Following final inspections and quality checks, the property is handed back safely and efficiently, with minimal disruption throughout the process.
Recent Emergency Response
A recent emergency call-out saw our team respond after a large HGV collided with the side of a commercial building, causing significant structural damage.
We quickly attended the site to assess the situation, carry out emergency make-safe works and secure the building to prevent further risk.
Working alongside the relevant stakeholders, we co-ordinated the immediate response before managing the repairs and reinstatement, helping to minimise disruption and ensure the property could be safely restored.
Frequently Asked Questions
If you have questions about our catastrophe response services, we’ve answered some of the most common queries below. From emergency response times and insurance claims support to the types of properties we work on, our FAQs provide helpful information about how Avoca Group manages major property losses from initial response through to full reinstatement.
Catastrophe response is the rapid deployment of specialist teams to assess, secure and restore properties following major incidents such as flooding, fire, storm damage or structural failure. The aim is to minimise further damage and begin the recovery process as quickly as possible.
Our team understands that time is critical following a catastrophic event. We provide a rapid response to emergency call-outs with mobilising experienced and trusted contractors to make properties safe and begin the restoration process.
Yes. We work closely with insurers, loss adjusters, brokers and policyholders to ensure repairs are managed efficiently, with clear communication and accurate reporting throughout the insurance claims process.
We provide catastrophe response services for both residential and commercial properties, including private homes, apartment blocks, offices, retail units, industrial buildings and public sector facilities.
Once the property has been made safe, we carry out a detailed assessment, prepare a repair strategy and manage the full reinstatement process, restoring the property to its pre-loss condition wherever possible.
Based in Dorset, Avoca Group delivers catastrophe response services across the South West, supporting insurers, businesses and property owners with fast, professional property restoration and insurance repairs.
